Cancelling and Rescheduling Policy

At La Preme Clinic, we are committed to providing our clients with exceptional care and bespoke treatments in a luxurious setting. We understand that your time is valuable, and we strive to ensure every visit meets your highest expectations. In line with this commitment, we kindly request your cooperation with our cancellation and rescheduling policy:

Appointment Confirmation

A deposit of £25 is required to confirm your appointment. This amount contributes towards the total cost of your service, ensuring your exclusive reservation with our highly skilled specialists.

Cancellations and Rescheduling

We kindly ask for a minimum of 24 hours notice to cancel or reschedule an appointment. This allows us to manage our schedule and accommodate other clients with the same level of exclusivity and care. For cancellations or rescheduling requests made less than 24 hours before the appointment, the deposit will be retained as a cancellation fee.

Late Arrivals

In the event of a late arrival, we will make every effort to accommodate you, but please be aware this may necessitate adjustments to your treatment duration or change the appointment date.

Missed Appointments

In cases of no-shows without prior notification, the deposit will be non-refundable. We carefully prepare for each appointment, and a missed session without notice prevents us from extending our services to other clients.

Consideration for Unforeseen Circumstances

We understand that life can be unpredictable. Please inform us at your earliest convenience if you have any extenuating circumstances. We will consider these situations sympathetically and try our best to accommodate your needs

Ensuring Your Comfort and Satisfaction

Should you have any special requests or need assistance with rescheduling, our dedicated staff are at your service to ensure your experience with us is seamless and enjoyable.

Changes and amendments

We may update this policy, with changes effective upon posting on our website. Continued use after updates implies acceptance of these changes.

Acceptance of this policy

You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorised to access or use the Website and Services.

Contacting us

If you would like to contact us to understand more about this Policy, you may send an email to [email protected].

This document was last updated on 10th December 2023